Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and VertexDMA ("we", "us", "our"). By accessing our website or purchasing our products, you confirm that you are at least 18 years of age and have the legal capacity to enter into this agreement.

2. Products and Orders

All products listed on our website are subject to availability. We reserve the right to limit quantities, discontinue products, or modify specifications without prior notice.

By placing an order, you represent that:

• The information provided is accurate and complete.
• You are authorized to use the payment method provided.
• You will use the products in compliance with all applicable laws and regulations in your jurisdiction.

We reserve the right to cancel any order for any reason, including suspected fraud, supply constraints, or pricing errors, and will issue a full refund in such cases.

3. Pricing and Payment

All prices are listed in Euros (€) and are exclusive of applicable taxes and customs duties unless otherwise stated. Taxes and import duties applicable to your country are the buyer's sole responsibility.

Payment is processed securely via third-party payment processors. VertexDMA does not store full credit card details on our servers. Prices may change at any time; the price at the time of order confirmation is the binding price for that transaction.

4. Shipping and Delivery

We ship globally. Estimated delivery times are provided as a guide only and are not guaranteed. VertexDMA is not liable for delays caused by customs clearance, carrier issues, or events beyond our control.

• Orders are typically processed within 1–3 business days.
• Standard international shipping: 5–14 business days.
• Express options are available at checkout where supported.

Risk of loss and title for products passes to you upon delivery to the carrier.

5. Returns and Refunds

We offer a 14-day return policy for defective or incorrectly shipped items. To initiate a return:

• Contact us at [email protected] within 14 days of delivery.
• Provide your order number and a description/photo of the issue.
• Products must be returned in original packaging with all accessories.

Returns are not accepted for products that have been physically damaged by the user, modified, or used in ways inconsistent with the product documentation. Custom or special-order items are non-returnable.

Approved refunds are processed within 5–10 business days to the original payment method.

6. Warranty

VertexDMA hardware products are covered by a 2-year limited warranty against manufacturing defects. The warranty does not cover:

• Physical damage caused by misuse, accidents, or unauthorized modifications.
• Normal wear and tear.
• Damage caused by operation outside the stated specifications.
• Products with removed or defaced serial numbers.

Warranty claims require proof of purchase. In-warranty repairs or replacements are at our sole discretion.

7. Intellectual Property

All content on this website — including text, graphics, logos, product images, firmware, and software — is the property of VertexDMA and protected by international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

Purchase of a product grants you a non-exclusive, non-transferable license to use the included firmware solely on the purchased device. Reverse engineering, decompiling, or redistributing firmware is strictly prohibited.

8. Acceptable Use

You agree to use VertexDMA products and services only for lawful purposes. You must not:

• Use our products for any activity that violates applicable laws or regulations in your jurisdiction.
• Attempt unauthorized access to computer systems or networks.
• Resell products without prior written authorization from VertexDMA.
• Use our website to transmit malware, spam, or any harmful content.

9. Limitation of Liability

To the fullest extent permitted by applicable law, VertexDMA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our products or services, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim related to a product purchase shall not exceed the purchase price of the specific product giving rise to the claim.

10. Governing Law

These Terms are governed by the laws of the European Union and the jurisdiction in which VertexDMA is incorporated. Any disputes shall be resolved through binding arbitration or the courts of that jurisdiction, to the exclusion of any other jurisdiction.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or website notice at least 7 days before taking effect. Continued use of our services after changes become effective constitutes acceptance.

12. Contact

Questions about these Terms? Contact us at:
[email protected]