SUPPORT
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World-class hardware deserves world-class support. Browse our FAQ, reach out via Discord or send us a direct message — our team responds within 24 hours.
Discord Community
40 members. Real-time help from the community and the Vertex team. The fastest way to get answers.
Join Server →Email Support
Direct line to our hardware team. Priority responses for warranty and technical issues. Replies within 24h.
[email protected]Knowledge Base
Detailed documentation, firmware guides, PCIe setup tutorials and integration specs — all in one place.
Browse Docs →FAQ
Frequently Asked Questions
All products are shipped in premium anti-static packaging with international tracking. Delivery times: 3-5 business days in Europe, 7-12 days for the rest of the world.
Yes. The FPGA firmware can be updated via our proprietary tool over USB. Updates are encrypted with AES-256 and verified with a digital signature.
The VertexDMA Pro is compatible with Windows 10/11, Linux (kernel 5.x+), and macOS. TLP emulation ensures complete transparency at the operating system level.
Each card comes with a 2-year hardware warranty and lifetime access to technical support via Discord and dedicated email. Free replacement for manufacturing defects.
We offer a 30-day return window for unopened products. For defective units, we provide free replacement or full refund within the 2-year warranty period. Contact support with your order ID to initiate a return.
CONTACT
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